This policy applies to project deposits, milestone payments and other service-related payments made directly to Redcube Technologies LLC under a separately accepted business arrangement.

It does not apply to purchases made directly from third-party vendors, platforms or marketplaces. Those purchases are governed by the provider's own refund rules.

Unless a written quotation, invoice or agreement states otherwise, a 40% advance deposit may be required to reserve resources, schedule the project and begin discovery, planning, setup, design or development work.

The remaining balance is payable according to the milestones or due dates stated in the applicable project document.

A client may submit a written cancellation request within 48 hours of the initial payment.

• If work has not started and no non-refundable cost has been committed, the eligible payment will be refunded in full.
• If the client authorised an immediate start, the refund may be reduced by the reasonable value of work already completed during the 48-hour period.
• Any third-party cost already purchased, reserved or committed with the client's approval will be deducted.

After the 48-hour cancellation period, or once substantial work has started, the 40% deposit is generally non-refundable because it is allocated to scheduling, discovery, planning, setup and production resources.

Payments covering completed milestones, approved work, delivered files, reserved capacity or time already spent are non-refundable. If the client has prepaid an amount beyond completed work and committed costs, we may review the unused portion for a partial refund on a case-by-case basis.

A partial refund is not guaranteed and will be calculated using project records, completed work, approved deliverables, time spent and non-cancellable obligations.

The following are non-refundable once purchased, delivered, used, reserved or committed:

• Domains, hosting, software, plugins, licences, themes, stock assets and subscriptions.
• Advertising spend, marketplace fees, platform fees and other third-party charges.
• Payment processing, bank, transfer, currency conversion or administrative charges where not recoverable.
• Completed discovery, consultation, strategy, design, development, setup, migration, support or other labour.
• Approved milestones, delivered files and custom work created specifically for the client.

Project delays caused by missing content, access, feedback, approvals or payment do not automatically create a right to a refund. We may pause the project and revise the timeline. Extended inactivity may be handled according to the applicable project agreement.

If you believe delivered work does not match the agreed scope, contact us promptly with specific details. Where appropriate and within the agreed revision or support period, we will review the concern and may correct qualifying issues before considering another remedy.

Changes outside the agreed scope, new requirements or preference changes may require a revised quotation.

Email info@redcubetech.us with:

• Your name and business name.
• Invoice number, payment reference or project name.
• Payment date and amount.
• Reason for cancellation or refund request.
• Any relevant supporting information.

We will acknowledge the request, review applicable project records and communicate the decision. Approved refunds are normally initiated to the original payment method within 7 to 10 business days. Financial institutions or payment processors may require additional time to post the funds.